It's unfortunate if you have a complaint about our products and/or services. We'd love to help you and offer you a satisfactory solution. You can email us at:

info@lucyschaaphok.nl

I will review the complaint and try to resolve it to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will notify you.

If you don't appreciate this, you can always contact the mediation department of the Webshop Quality Mark Foundation, to which we are affiliated. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/