Complaints handling
It's unfortunate if you have a complaint about our products and/or services. We'd love to help you and offer you a satisfactory solution. You can email us at:
lucy@lifecreationsshop.com
I will review the complaint and try to resolve it to everyone's satisfaction.
After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will notify you.
If you don't appreciate this, you can always contact the mediation department of the Webshop Quality Mark Foundation, to which we are affiliated. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/
About Webshop Trustmark
Life Creations Shop is a member of Webshop Trustmark. This means you can be sure you are ordering from a webshop that values reliability and transparency.
For you as a customer, this means extra security: the webshop genuinely exists, has a known address, complies with applicable laws and regulations, and uses customer reviews for transparency.
You also know that safe and reliable shopping is a priority and that clear agreements are in place regarding service and returns. This way, you can order online with peace of mind.
